Found Description
- Candidate should have BPO exposure.
- Be responsible for the team’s overall performance.
- Ensure timely and effective completion of assigned tasks.
- Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
- Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.).
- Coordinate periodic and regular meetings with other Team Leaders, and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
- Provide the team with a vision of the process objectives.
- Should have experience on shrinkage, attrition, CSAT/NPS, FCR.
- Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.