Found Description
The ideal candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
Job Summary
Leads and oversees the day-to-day sales operations of the Call Center, ensuring team performance, productivity, and sales targets are consistently achieved. Responsible for managing, coaching, training, and guiding Sales Supervisors to drive revenue growth and operational excellence. Conducts effective resource planning to maximize workforce productivity and operational efficiency. Monitors, collects, and analyzes sales and call center performance metrics to identify trends, improve processes, and support business objectives.
Responsibilities
- Lead and manage the daily operations of the sales team to achieve performance and service goals.
- Monitor team productivity, sales performance, and customer service standards.
- Coach, men...