Operations Supervisor at Teleperformance

Elevate customer experience management as an Operations Supervisor with Teleperformance. Lead a dedicated team to optimize performance and achieve exceptional customer satisfaction in a dynamic work environment.
In this key supervisory role, you will oversee team performance, ensuring alignment with customer satisfaction and operational metrics. You’ll manage adherence to Service Level Agreements, monitor calls, and deliver feedback while fostering a strong, people-oriented culture. Additionally, your insights will drive continuous improvements in team dynamics and operational outcomes.
Key Responsibilities:
• Direct team performance and customer interaction
• Ensure adherence to Service Level Agreements (SLAs)
• Monitor calls and provide timely feedback
• Conduct quality audits with action plans for improvement
• Facilitate development opportunities for team members
Requirements:
• Proven experience in customer service management
• Strong problem-solving ...