Operations Specialist

Description We are looking for a detail-oriented Operations Specialist to join our team in Oklahoma City, Oklahoma. In this role, you will focus on optimizing processes and ensuring seamless operations within the consumer banking and credit card industry. This is a Contract to permanent position, offering an excellent opportunity to contribute to a dynamic and fast-paced environment.

Responsibilities:
• Analyze call center metrics to identify trends, improve performance, and enhance customer satisfaction.
• Collaborate with cross-functional teams to streamline consumer banking operations and ensure efficiency.
• Conduct criticality analysis to prioritize tasks and mitigate potential risks in operational workflows.
• Provide expertise in the credit card industry to support strategic decision-making and process improvements.
• Monitor consumer lending processes to ensure compliance with industry standards and regulations.
• Develop and implement solutions to op...