Operations Specialist: Marketplace Optimization Focus

Drive operational excellence as an Operations Specialist focusing on marketplace optimization in Toronto, ON. This hybrid role requires expertise in data analysis and partner support.
In this 12-month contract position, you’ll analyze operational metrics like delivery times and cancellations to enhance marketplace health. Engage with high-value restaurant partners, addressing their logistical and technical needs while executing process improvements. Collaborate across functions to implement new features and campaigns aimed at expanding merchant options.
Key Responsibilities:
• Analyze and monitor key operational metrics
• Act as a partner support escalation point
• Design and implement process improvements
• Extract insights using Excel and SQL tools
• Work with cross-functional teams on promotions
Requirements:
• 1–3 years in operations, customer success, or logistics
• Bachelor’s degree in a relevant discipline
• Proficiency in Excel or Google Sheets<...