Operations Service Specialist - Estates and Trusts

Overview

As a Service Specialist in the Estates and Trusts team, you will act as a central point of contact and relationship manager for Front Office and internal business partners on Operations matters. You will serve as a point of escalation for service quality, problem resolution, operational inquiries, and issue/opportunity management, ensuring a seamless operations service experience.

Responsibilities

• Champion service quality awareness and continuous improvement of all operational matters for partners.
• Serve as a subject‑matter expert for service escalation and problem resolution, applying extensive procedural knowledge and technical expertise.
• Research inquiries, issues, and concerns to provide status updates, answers, and solutions to business and internal partners.
• Advocate for strong Service Level Agreement performance through ongoing monitoring and coaching within the department ...