Operations Service Delivery Manager

Operations Service Delivery Manager – International Removals

We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high-profile operations within our International Removals function.

Working closely with senior leadership, the Home Office, and key stakeholders, you will manage the end-to-end delivery of scheduled and charter operations, including complex family cases. This is a fast-paced, 24/7 operational environment requiring strong leadership, resilience, and excellent stakeholder engagement.

Key Responsibilities

• Lead and manage a diverse operational team to deliver high-quality, compliant services
• Oversee end-to-end planning and delivery of scheduled and charter operations
• Build strong relationships with internal teams, the Home Office, and external stakeholders
• Monitor performance against SLAs and provide reporting on operational delivery
• Drive continuous ...