Operations Project Lead (Systems & AI Automation Focus) (Scarborough)

Overview

Wee re hiring a curious, hands-on operator to own and deliver internal operations projects and bring AI/automation into everyday workflows. You ll coordinate stakeholders, manage timelines, experiment with up-to-date tools, and turn improvements into simple, documented systems that save time and reduce errors. This role reports to leadership and partners closely across teams.

Responsibilities

• Lead priority ops projects end-to-end: plan, track, unblock, and land deliverables.
• Shadow teams to learn workflows, surface root-cause issues, and propose pragmatic fixes.
• Identify, test, and implement AI/automation (e.g. Replit, Zapier, Power Automate, AppSheet, GPT/LLMs, etc.) for time savings.
• Manage external contractors/resources; influence internal stakeholders to hit milestones.
• Create concise SOPs, checklists, and short Looms so improvements stick.
• Report weekly on progress, impact, and next steps.