Found Description
Our Client, a Financial company, is looking for an Operations - Process Manager for their Richmond, VA location. Responsibilities:
+ Training & Certification: Meticulously manage the lifecycle of our interviewer community's readiness. This includes coordinating and tracking the enrollment, completion, and compliance of all required interviewer training modules and certification programs.
+ Audit & Reporting: Maintain accurate records of certified interviewers, regularly audit training completion data, and generate reports on interviewer compliance status to identify gaps and drive corrective action.
+ Support: Serve as a point of contact for interviewer inquiries related to training, certification status, and interview logistics, escalating complex issues as necessary to the appropriate stakeholders.
+ Process Management & Documentation:
+ Documentation Integrity: Take ownership of the existing library of operational and process do...
+ Training & Certification: Meticulously manage the lifecycle of our interviewer community's readiness. This includes coordinating and tracking the enrollment, completion, and compliance of all required interviewer training modules and certification programs.
+ Audit & Reporting: Maintain accurate records of certified interviewers, regularly audit training completion data, and generate reports on interviewer compliance status to identify gaps and drive corrective action.
+ Support: Serve as a point of contact for interviewer inquiries related to training, certification status, and interview logistics, escalating complex issues as necessary to the appropriate stakeholders.
+ Process Management & Documentation:
+ Documentation Integrity: Take ownership of the existing library of operational and process do...