Operations Officer Consultant

Mission Overview:

This is a consultancy mission at a client site, where you will represent Keystone Solutions as an Operations Officer within the Client Service Center. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and our values to every engagement.

Mission Context:

The mission focuses on addressing customer complaints with accuracy and within a reasonable timeframe, balancing client satisfaction with business interests. The client is currently facing a significant backlog of complaints, primarily related to fraud cases, and aims to resolve them efficiently.

Responsibilities:

• Ensure the processing of fraud-related complaints
• Thoroughly analyze complaints and gather all supporting evidence
• Provide the customer with a comprehensive and appropriate response
• Act as a point of contact towards internal and extern...