Found Description
Job Description
What is the role?As an Operations Specialist, Regulatory Services, you will apply your subject matter expertise and be the first point of contact for RBC clients and business partners for complex/specialized operations and exception processing and/or complex/critical governance/regulatory requirements due diligence. You will provide consultative, value-added products and servicing/operational advice, insight and direction.
What will you do?
Provide extensive end to end telephone support on complex highly regulatory products and processes for RBC clients and sales/operations partners
Demonstrate a long-term perspective in addressing client concerns. Take ownership and accountability for crucial conversations and the resolution of complex issues which may be outside of policy/process/procedural guidelines in order to satisfy the client needs/client escalation, as applicable. Refer to manager where applicable in ...