Found Description
Role: Operations Manager – Collections
Location: Bangalore
Experience: Minimum 10 years in international BFSI, with at least 3 years managerial experience in collections/recoveries LOBs
Education: Graduate
Looking for Candidate from International BPO only
Note- Candidates working in Banks can not apply
Key Responsibilities
- Drive customer experience, people management, attrition control, and hygiene standards.
- Lead delivery groups of Team Leaders & Executives in collections.
- Ensure seamless operations, SLA adherence, and high employee/customer satisfaction.
- Engage with clients, manage relationships, and deliver value-add projects.
- Monitor and analyze collections metrics (PTPs, conversion rates, recovery rate).
- Maximize revenue generation and achieve financial goals.
- O...
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