Operations Manager

We are seeking an experienced Operations Manager to lead our US Insurance Operations. The ideal candidate will have 5-7 years of experience in the insurance or BPO industry in an operations management role. The individual will be responsible for overseeing end-to-end insurance operations, driving process excellence, managing client relationships, and leading high-performing teams to achieve operational and business objectives.

Candidates with experience in Certificate of Insurance (COI) processing will be highly preferred.

Requirements

Key Responsibilities

• Lead and manage the day-to-day operations including:
  • Certificate of Insurance (COI) processing
    
  • Claims processing
    
  • Policy checking
    
  • Quotes
    
  • Endorsements and other insurance support services
    
  • Lead, mentor, and develop Team Leaders and Operations Executives to enhance team per...