Found Description
Job De ion – Operations Manager (Treasury Management Technical Support)
Summary
The TM Technical Support Operations Manager shall be responsible for end-to-end delivery of Treasury Management technical support operations, ensuring service excellence, compliance, risk mitigation, and achievement of business objectives.
Duties and Responsibilities
Under minimum supervision, performs a variety of assignments that are complex and require extensive knowledge of company and/or department procedures.
- Oversees daily operations for Treasury Management technical support teams.
- Drives performance against SLAs, KPIs, customer experience, and compliance requirements.
- Manages team leaders, quality, training, and support functions.
- Ensures consistent application of policies, procedures, and risk controls.
- Partners with stakeholders to manage change, process improvements, and new product rollouts. <...