Found Description
**RSG Brasil Headhunters**
**São Paulo**
**Client: International BPO Company**
**Position: Operations Manager**
**Key skills**:
- Content moderation environment work experience is a plus but not required;
- Proficient in Google Suite and online collaboration tools is a plus;
- Capable of building productive business relationships with clients;
**Responsibility**:
- Overall in charge of managing program operations and KPIs set by the client, such as Quality Efficiencies, Staffing, and Service Level;
- Effective collaboration with team members and co-managers, immediate superior, and others Support, groups/departments such as GA, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement;
- Daily communication with the client to align expectations;
- Host internal and external Business reviews regularly and present operational performance, clearly communicate insights, and ensur...
**São Paulo**
**Client: International BPO Company**
**Position: Operations Manager**
**Key skills**:
- Content moderation environment work experience is a plus but not required;
- Proficient in Google Suite and online collaboration tools is a plus;
- Capable of building productive business relationships with clients;
**Responsibility**:
- Overall in charge of managing program operations and KPIs set by the client, such as Quality Efficiencies, Staffing, and Service Level;
- Effective collaboration with team members and co-managers, immediate superior, and others Support, groups/departments such as GA, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement;
- Daily communication with the client to align expectations;
- Host internal and external Business reviews regularly and present operational performance, clearly communicate insights, and ensur...