Found Description
Lead the strategy. Elevate performance. Build a winning team.
We’re looking for an experienced Operations Manager who can drive performance, lead leaders, and build a culture of excellence in a fast‑paced, evolving environment.
What You’ll Do
- Oversee end‑to‑end operations and ensure KPIs, SLAs, and business goals are consistently achieved.
- Identify workflow gaps early and implement proactive, data‑driven solutions.
- Lead and develop Assistant Managers, Supervisors, and frontline teams.
- Analyze trends, create action plans, and drive continuous improvement.
- Collaborate with cross‑functional teams to ensure operational readiness and alignment.
What We’re Looking For
- 5+ years of leadership experience in BPO operations or service delivery.
- Strong analytical and problem‑solving skills.
- Excellent communication and stakeholder manageme...