Operations Manager (QSR)

Overview:

A senior operational role responsible for implementing strategic systems across a franchise group, maintaining franchisor standards, and leading a team of Area Coaches. Reports to the Leadership Team.

Key Responsibilities:

• Drive sales performance, profitability and operational excellence across stores
• Lead, coach and develop Area Coaches; manage succession planning and performance
• Analyse P&L statements and prepare quarterly business reviews for Leadership Team
• Oversee budgets, KPIs and Balance Scorecard implementation
• Manage customer satisfaction targets and complaint trend analysis
• Ensure compliance with company policies, HR practices and Employment Legislation
• Liaise with franchisor representatives and build key external relationships
• Support new store openings, remodels and revamps

Requirements:

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