Operations Manager

Overview

Your role

Mission:

Operations Manager is responsible for leading end-to-end service operations, ensuring efficient planning, field service execution, and customer support to maximize customer uptime, operational performance, and service profitability.

Service Operations

• Lead daily service operations, including planning, scheduling, dispatching, and field service execution.
• Ensure efficient utilization of service resources and timely delivery of services.
• Manage service workload, backlog, and work‑in‑progress (WIP) to meet operational targets.

Team Leadership

• Lead and develop Field Service Engineers, Service Managers, planners, coordinators, and support teams.
• Foster a performance‑driven, safety‑focused, and customer‑centric culture.
• Drive employee performance, capability development, and succession planning.

Performance Manage...