Operations Manager

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Expected Profile

• Proven Operations Manager with experience leading complex BPO, back‑office, logistics, insurance, or process‑driven operations.
• Highly proactive and naturally curious; identifies risks and opportunities before they become operational issues.
• Operates independently and does not require constant direction, follow‑up, or handholding.
• Strong business acumen with the ability to connect operational performance to financial results, client satisfaction, and business outcomes.
• Obsessed with operational excellence, workforce optimization, productivity improvement, and process simplification.
• Demonstrated experience managing attendance, attrition, staffing, productivity, ...