Operations Manager- L3 (Retention Team)

Location: HSR Layout, Bengaluru
Working Days: Monday to Saturday
Role Overview
We are looking for a detail-oriented and proactive Retention – Student Operations professional to manage and drive learner/customer retention through strong financial operations, payment management, and issue resolution.
Key Responsibilities

Own end-to-end retention-related financial operations , including payment follow-ups, resolution of payment issues, and account reconciliation
Proactively engage with customers facing payment challenges to ensure timely resolution and continued association
Work closely with sales, support, and operations teams to reduce drop-offs due to financial or process-related issues
Track and analyze payment trends, drop-offs, and churn reasons , and share insights for improvement
Manage communication related to EMI failures, refunds, refunds processing, and payment escalations
Ensure accurate documentation and compliance with internal fi...