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Operations Manager

OttoBauthentic

johannesburg, city of johannesburg metropolitan municipality, South-Africa Full-time July 18, 2026

Found Description


SUMMARY:
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POSITION INFO:
The position oversees a large-scale network (80+ stores), leads expansion initiatives, and builds a high-performance culture aligned with global brand standards. It plays a critical role in scaling operations locally and internationally while strengthening leadership capability and operational systems. Strategic Leadership & Growth Financial Performance & Commercial Oversight Operational Excellence & Field Performance People, Culture & Leadership Development Expansion & New Store Openings Systems, Innovation & Continuous Improvement Stakeholder & Cross-Functional Alignment Key Performance Indicators: Same-store sales growth (6%+ annually) EBITDA and margin targets ROIC (?33% on store EBITDA) Successful rollout of 15–20 new stores annually Food quality and operational audit scores (>85%) Customer experience metrics (GES, complaints within KPI) Staff and management turnover targets Leadership bench strength and talent pipe...

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