Operations Manager – Identity & Access Management (IAM)

Job Title: Operations Manager – Identity & Access Management (IAM) Experience: 13 Location: Pune Job Summary: Experienced Operations Manager – IAM responsible for end-to-end delivery, operations, and governance of IAM services across enterprise and cloud environments. The role focuses on service delivery, stakeholder management, SLA adherence, and driving IAM transformation initiatives, while ensuring secure and scalable access management. Key Responsibilities: Operations Manager:  Led end-to-end P0/P1 incident management as Incident Commander, driving war rooms/bridge calls and reducing MTTR through rapid decision-making and cross-team coordination  Owned SLA compliance (response & resolution), proactively identifying risks and driving improvements in MTTR, MTTD, and overall service reliability  Directed major incident bridge calls, ensuring structured execution, clear task ownership, and timely resolution across Infra, App, Network, and vendor teams  Acted as primary stakeholder ...