Operations Manager – Fulfillment Center & Facilities | Hybrid Work Setup

ROLE SUMMARY

The Operations Manager will oversee day-to-day fulfillment center operations while also owning facilities management and cross-functional project management responsibilities. This role balances operational excellence (throughput, safety, cost control) with long-term infrastructure and process improvement initiatives, ensuring the facility runs efficiently, safely, and is well-positioned for future growth.

RESPONSIBILITIES

Fulfillment Center Operations

• Manage daily warehouse operations including inbound/outbound logistics, inventory accuracy, order fulfillment, and dispatch to meet SLAs and KPIs.
• Monitor productivity, cost-per-unit, and service-level metrics; drive continuous improvement across shifts.
• Lead, coach, and develop supervisors and frontline teams; manage workforce planning and shift scheduling.
• Ensure compliance with health, safety, and quality standards (OSH requirements, SOPs, audi...