Operations Manager (Ecommerce) (Guadalajara)

Responsibilities

• Own and elevate operations to allow founders to focus on creative direction and brand growth.
• Build an efficient operations infrastructure that supports scale across logistics, CX, inventory, finance, and HR.
• Launch new products seamlessly, ensuring processes for inventory, timelines, suppliers, and marketing coordination are in place.
• Introduce and lead a company-wide management training framework.
• Design systems and dashboards for tracking company performance metrics.
• Establish a lightweight but effective cadence of internal reporting and accountability across functions.
• Act as the operational glue between founders, bridging different working styles and reducing internal friction.
• Manage weekly inventory, supplier communication, and cross‑functional meetings.
• Approve and improve SOPs for fulfillment, customer service, and HR.
• Report company KPIs to founders weekly and...