Operations Manager - Customer Success

What you'll do:- Act as a business partner for the CSM team, providing guidance and insights into customer health, attrition risks, expansion opportunities, SaaS consumption, and adoption.
- Leverage data and analytics to develop, lead, and measure results for CSM related initiatives, programs, and campaigns.
- Interpret data and provide ongoing reporting.
- Aid in the deployment and ongoing hygiene of Customer Success Platform (Gainsight, Salesforce, PowerBI)- Provide regular updates on customer success metrics and insights to leadership and stakeholders.
- Support the rollout of processes, programs, and tools to improve the CSM team's effectiveness.
- Collaborate cross-functionally with major stakeholders in Sales, Services, Operations, Data Analytics, Finance, Renewals, Marketing, Product, and others.What we are looking for:- 3-5 Years experience in a Business Operations capacity- Strong experience with Microsoft Office (Excel, Power Point)- Strong overall rep...