Operations Manager - Customer Care

Experienced Operations Manager with preferred expertise in Insurance, responsible for ensuring accurate, timely, and compliant end-to-end operational rigor.

The Operations Manager must demonstrate strong leadership in managing high-volume, complex claims operations while maintaining strict adherence to regulatory, risk, and quality standards.

Key Requirements Include

• Proven experience in Operational Management, with accountability for critical KPIs such as turnaround time (TAT), accuracy, productivity, utilization, and service quality.
• Strong capability in workforce planning, capacity management, and resource onboarding to handle fluctuating claims volumes and seasonal demand.
• Expertise in driving process optimization and standardization across claims intake, adjudication, and resolution to improve cycle time and reduce errors.
• Ability to lead automation and digital enablement initiatives, including use of workflow too...