Operations Manager - Claims

About the Role:

Petsure Services Inc. is seeking an experienced and strategic Operations Manager to lead Claims Operations within a fast-paced, customer-focused insurance environment. This role is ideal for a seasoned insurance operations leader with extensive experience managing large-scale claims teams, driving operational transformation, and influencing performance across quality, customer experience, productivity, and compliance outcome.

The successful candidate will bring deep operational expertise from the insurance industry, strong commercial and strategic acumen, and a proven ability to lead high-performing teams through growth, change, and continuous improvement initiatives. This role requires a leader who can balance operational excellence with empathy and customer advocacy, particularly within emotionally sensitive claims interactions.

This is a highly visible leadership role responsible for operational delivery, stakehol...