Operations Manager (BPO setup)

Job Description

• Responsible for the service delivery of the assigned service/s
• Responsible forturnover (TNS), operative margin (OM1), and their continuous improvement of the respective cost center (for global services the GOM is responsible)
• Employee management and development of assigned associates
• Ensure a high quality and efficient management as well as risk management of the respective service
• Control, steer and optimize quantitative and qualitative KPIs of the respective sub-unit
• Support of (new) service implementation, implementation of change requests, service tracking (KPIs) and service management for local services
• Depends on location: growth of business
• Point of contact for clients (in case of local, single site services)

Qualifications

• Five to ten years of experience in site management role, preferably gained from BPO and related industries
• Ab...