Found Description
Your role
Mission:
The Operations Manager is responsible for leading end-to-end service operations, ensuring efficient planning, field service execution, and customer support to maximize customer uptime, operational performance, and service profitability.
Service Operations
- Lead daily service operations, including planning, scheduling, dispatching, and field service execution.
- Ensure efficient utilization of service resources and timely delivery of services.
- Manage service workload, backlog, and work-in-progress (WIP) to meet operational targets.
- Lead and develop Field Service Engineers, Service Managers, planners, coordinators, and support teams.
- Foster a performance-driven, safety-focused, and customer-centric culture.
- Drive employee performance, capability development, and succession planning.
Performance Management
- Monitor and drive s...