Found Description
Overview
Drive operational excellence as an Operations Manager with TELUS. This role focuses on workforce planning, scheduling, and ensuring seamless service delivery across Canada.
In this strategic leadership role, you'll boost operational efficiency within the Customer Excellence & Field Solutions team. With over five years’ experience, you'll oversee workforce planning and collaboration across various departments. Your goal is to enhance customer appointments with the right technician skills while reducing service costs.
Responsibilities
- Lead workforce planning and scheduling for field service demands
- Monitor performance metrics and corrective actions
- Identify and manage resourcing risks to restore service levels
- Collaborate with internal teams to support new service initiatives
- Build high-performance teams with transparent objectives
Requirements
- 5+ years of leadership experi...
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