Operations Manager

Type: Full-time
Location: Amsterdam, Netherlands | Onsite 4 days per week
Start date: September - October 2026

The Role

As our Operations Manager, you will own everything that happens after a client engages with us across the markets in which we operate.

We are already active in Germany and the UK, with more markets on the horizon. This means operating across different regulatory environments, logistics networks, languages, and client expectations while maintaining a consistently high standard of service.

You will be the person who makes that work.

This is not a reactive customer support role. You will be the single point of accountability for Client Operations: resolving complex escalations, building market-specific processes, fixing broken workflows, partnering closely with Product and Tech, and using AI tooling to build an operations function that ...