Operations leader - drive performance & change

A leading business process management company in Durban is seeking an Operations Manager to oversee performance and accountability for deliverables. The ideal candidate should have at least five years' call centre experience, with proven management skills. Responsibilities include delivering operational targets, supporting team leaders, and driving cultural change. Candidates must possess a strong understanding of customer service and effective decision-making capabilities, as well as the ability to develop teams and improve performance.
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