Operations Leader (Ciudad Apodaca)

Operations LeaderLocation: Apodaca, N.L.ResponsibilitiesAchieve or exceed customer(s) requirements by using in an efficient manner all the resources that report to him.
(People & equipment)Achieve or exceed operational targets, such as scrap, OTD, productivity & quality, without exceeding the expected manufacturing costs.Response in a timely manner of any customer complaint or IAR issued to his area.
He must lead a deep investigation for every complaint to detect root causes & avoid recurrence of the problems.Optimize the usage of overtime.Find ways, in conjunction with PLM, to increase margin of the account.Assure that the personnel that reports to him follow the guidelines & procedures requested by IS******, TL **** & ISO ***** systems.Reduce turnover within his team (hourly & non-hourly personnel).
Develop a continuous improvement culture within his team.
Also, he is responsible for maintaining best practices that give us competitive advantages.Define ramp up plan...