Operations Lead (Project-based)

Key Responsibilities

• Lead, coach, and manage Area Supervisor and Tactical Agents to achieve operational and performance targets.
• Oversee retailer onboarding activities, e-wallet enrollment, and e-credit adoption programs across assigned regions.
• Monitor field execution, productivity, and compliance with company standards and processes.
• Analyze operational reports, identify gaps, and implement corrective actions to improve performance.
• Ensure timely and accurate submission of reports, retailer feedback, and operational updates.
• Coordinate with cross-functional teams to streamline onboarding, support, and issue resolution processes.
• Track key performance indicators (KPIs) and provide regular performance reviews to Area Supervisor and Tactical Agents.
• Develop and implement strategies to improve retailer engagement, activation, and retention.
• Support workforce planning, scheduling, and res...