Operations Lead: Incident Mgmt & Service Delivery (Arabic)

Dicetek LLC in Dubai is seeking a qualified candidate to oversee incident management and support ticket handling in an operational environment. With a focus on service monitoring, the individual will act as the primary operational lead and ensure the proper escalation and resolution of issues.

The ideal candidate will have a minimum of 7 years in IT operations, at least 3 years in a supervisory role, and proven experience in working with government digital platforms. The position emphasizes stakeholder coordination and improving service performance.