Operations Lead, Call Center Performance & Escalations

ibex is looking for a Lead Supervisor Operations in Lahore, Pakistan. The ideal candidate will have at least 2 years of experience in call center operations, with strong analytical skills and proficiency in Excel and PowerPoint. Key responsibilities include analyzing performance metrics, resolving escalations, and coordinating with cross-functional teams. A Bachelor's degree and C1-level English communication skills are required. Join ibex to drive team performance and achieve business objectives.
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