Operations Key Account Manager - ASPAC

Job Definition and Purpose

• Oversee the operational activities and maintain close relationship with the client
• Maintain close working partnership with the Commercial Key Account Manager
• Ensure that Clasquin's service commitments to the client are upheld

Core Duties, Activities and Responsibilities

• Act as the client's main point of contact with Clasquin for operational matters
• Act as the escalation point for managing alerts, deviations and exceptions
• Lead and maintain relationship with the client through regular business reviews alongside the KAM and support teams (as needed)
• Manage and analyze KPIs set with the client
• Accountable for the quality of service delivered to the client
• Coordinate transport plans with Clasquin Group operational teams according to client requirements
• Provide support and information to ens...