Operations Executive – Sea Cargo, Import & Export

Responsibilities

• Coordinate and manage international ocean import and export shipments.
• Provide excellent customer service by maintaining close communication with customers regarding the status of their shipments.
• Maintain frequent communication with overseas offices and international agents to ensure smooth shipment coordination.
• Request and monitor shipment status with shipping lines, warehouses, and logistics partners.
• Coordinate with customs brokers to support customs clearance processes.
• Review, process, and manage shipping documentation related to ocean freight operations.
• Update shipment milestones, including ETA, ETD, ATA, and ATD, within CargoWise.
• Prepare cost estimations and issue customer invoices through CargoWise.
• Process, upload, and approve supplier invoices using the corresponding internal systems.
• Follow up with suppliers to obtain pending invoices and suppo...