Found Description
Key Responsibilities
- Serve as the first point of contact for sellers by managing daily inquiries, providing prompt and accurate responses within agreed service levels, guiding sellers on operational processes, and coordinating with internal stakeholders to ensure issues are fully resolved.
- Monitor outstanding tickets and follow up regularly to ensure timely resolution.
- Review aging tickets and take proactive actions, including escalation or alternative resolution plans, to prevent further delays.
- Review seller feedback regularly and take service recovery actions where required.
- Continuously improve support workflows to enhance resolution time, service quality, and process consistency.
Key Requirements
- Experience in seller support, customer service, operations, logistics, or e-commerce support is preferred.
- Strong English communication skills are required, with the ability to explain processes c...