Operations Excellence Manager

The Operations Excellence Manager will support the Head of Operations and Country Leadership Team in overseeing nationwide operational activities and driving operational excellence across the organization. The role is responsible for ensuring efficient execution of logistics and operational processes, strengthening performance management, and supporting the company’s growth through strategic planning, process improvement, and cross-functional collaboration.

Key Responsibilities

• Lead and oversee day-to-day operational functions including first mile, middle mile, last mile, sorting operations, fleet management, customer operations, recovery, and security.
• Develop and implement operational strategies, capacity plans, and process improvements to support business growth, service quality, and cost efficiency.
• Monitor operational performance through KPIs, reporting, and analytics, ensuring targets related to profitability, delivery lead time, ...