Found Description
Dexcom Corporation is a pioneer and global leader in continuous glucose monitoring (CGM) that strives to improve human health through personalized insights.
Role Overview
As Director, Technical Support Operations, you will own global operations execution for our North America customers, ensuring stable, compliant, cost‑effective, and high‑performing Technical Support delivery across sites in Philippines.
Core Accountabilities
Run World‑Class Operations
- Own day‑to‑day Technical Support operations across sites in Philippines, and service channels (voice, digital, back‑office).
- Deliver stable performance across experience, cost, productivity, and compliance KPIs.
- Ensure operational readiness for launches, changes, and volume shifts, including staffing, training, tooling, and escalation paths.
- Lead operational incident management and escalations; restore stability quickly and prevent recurrence.