Found Description
Job Summary
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.
Job Responsibilities
- Responds to requests and calls from customers related to client specific programs and products
- Identifies and responds to customer’s needs based on designated procedures of account/client
- Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call related information of each call received for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
Other Related Duties
- Escalates calls to supervisor when necessary and appropriate
- Maintains and update...