Operations Director for VFactor Health (London)

Overview

Lead day-to-day operations at VFactor Health, a growing online coaching company. We're seeking a proactive and tech-savvy Operations Director to enhance client delivery and optimize business systems. In this critical leadership role, you will be responsible for overseeing daily functions across client delivery, team operations, and technology management. Key Responsibilities

Lead weekly team meetings and check-ins Manage client journey from onboarding to offboarding Maintain dashboards for business and client metrics Build SOPs and documentation for processes Support hiring and training for team members Requirements

5+ years in operations within health or coaching Strong project management and systems thinking skills Experience with CRM platforms, ideally Go High Level Proven ability to manage remote teams effectively Detail-oriented with a strong ownership mentality Drive operational excellence and client satisfaction as VFactor Health scales in the...