Operations Director for Client Portfolios (Winnipeg)

Join Bill Gosling Outsourcing as the Operations Director, focusing on performance in collections and recoveries. Drive operational success in a hybrid setting with a strong emphasis on compliance and client relationships. In this senior leadership role, you will manage multiple client portfolios and be accountable for P&L, SLAs, and operational metrics. With your extensive experience, you will ensure excellent service delivery and optimize collections and recoveries processes. Partner closely with senior management to align operational strategy with company vision while fostering high‑performing teams. Key Responsibilities

Set objectives for client groups, ensuring SLA delivery Own operational budgets and revenue reporting Maximize recovery rates through effective management Coach and support team leaders in resource planning Maintain accurate internal and external reporting Requirements

At least 8 years of operations experience, 5 in collections 3+ years in leadershi...