Operations Director, BPO Services

Job Description -

- Manage and lead a team of 150+ members with a direct span of control of 3-4.

- Ensure SLA maintenance and quality assurance across operations.

- Develop and implement strategic planning initiatives.

- Handle crisis management and problem-solving activities.

- Collaborate with senior management to align operations with business goals.

- Monitor and analyze performance metrics to drive improvements.

- Foster a positive work environment and team culture.

- Managing Voice program from premium contact centers.

Criteria's -

- 12 – 16 years’ of work experience with hands-on exposure working in background verification voice proces

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- Excellent Communication skills to collaborate effectively within the tea

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- Experience in managing a team size of at least 150 member

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- Graduate from recogni...