Operations & Customer Support Manager

**About the Role**:
Ilnia is seeking an **Operations & Customer Support Manager**to oversee our day-to-day workflows, manage complex cross-functional initiatives, and ensure we deliver exceptional experiences to our customers. This is a critical role for someone who excels in **customer service, team leadership, and operational execution**.
While prior experience in the **luxury or watch space** is preferred, it's not required. What matters most is that you're a **customer support expert** with a proven track record managing operations and leading teams in fast-paced environments.
**Responsibilities**:
- Oversee all daily operations, ensuring workflows are efficient, consistent, and aligned with company goals
- Lead the customer support team, ensuring high-quality responses, fast resolution times, and proactive service
- Resolve high-priority issues, including escalated customer concerns and operational blockers
- Work closely with logistics, product, and sales tea...