Found Description
**Introduction**
The IBM Control Center encompasses 'non-technical client support' roles, which support the client case lifecycle through manual case creation, administrative support and exception handling.
Our team members execute various functions spanning from client case handling (through system, phone or email) and entitlement validation to dispatch of technical teams, while working with clients to manage their expectations.
The Control Center team plays a vital role in the overall technical support lifecycle as an exception handling team and works in close collaboration with the other IBM functions.
**Your role and responsibilities**
Operations Coordinator is the first point of contact for clients reaching out to IBM to request hardware (HW) or software (SW) service support.
Part of the core activities involve receipt of customer issues by phone or e-mail, and creation or update of either an existing HW or SW Service Request.
Operations coord...
The IBM Control Center encompasses 'non-technical client support' roles, which support the client case lifecycle through manual case creation, administrative support and exception handling.
Our team members execute various functions spanning from client case handling (through system, phone or email) and entitlement validation to dispatch of technical teams, while working with clients to manage their expectations.
The Control Center team plays a vital role in the overall technical support lifecycle as an exception handling team and works in close collaboration with the other IBM functions.
**Your role and responsibilities**
Operations Coordinator is the first point of contact for clients reaching out to IBM to request hardware (HW) or software (SW) service support.
Part of the core activities involve receipt of customer issues by phone or e-mail, and creation or update of either an existing HW or SW Service Request.
Operations coord...