Operations Coordinator – Control Tower

Provide customers with exceptional Visibility and Control across their entire supply chain through our global network of Control Towers. Services include Supplier and Order Management, Transport Planning and Monitoring, and Performance & Cost Management.

• Act as the main point of contact for customers, carriers, and suppliers during day-to-day operations.
• Process customer orders, prepare shipping documents, and book transport with carriers according to agreed routing and service levels.
• Monitor shipments to ensure all parties follow established procedures and work standards.
• Handle customer requests and resolve supply chain disruptions as they arise.
• Escalate complex or critical issues to the Operations Manager promptly with clear communication.
• Guide and support junior team members in resolving operational problems.
• Ensure suppliers and carriers provide accur...