Operations Coordinator (AU Offshoring, Hybrid)

Schedule

Monday - Friday (06:00 AM - 03:00 PM PHT)

What are we looking for?

Skills Required

• Minimum 2+ years' experience in MSP administration, Service Desk, or similar roles supporting AU or US clients, including Mac and Google Workspace environments.
• Minimum 2+ years' experience in MSP administration, Service Desk, or similar roles supporting AU or US clients, including Mac and Google Workspace environments.
• Fluent language skills with client facing experience with the ability to provide clear updates, manage expectations, and operate in client-facing environments.
• Strong experience in service coordination activities including ticket triage, workflow management, scheduling, and resource allocation.
• Experience using HaloPSA tools or similar for ticketing, time entry, documentation, reporting, and service board management.
• Experience across key operational functions including agreements,...