Operations & Control Room Manager

Job Description

Responsible for overseeing day-to-day control room operations, managing staff performance, coordinating officer deployments, handling client requests, maintaining rotas, and ensuring smooth communication with UK clients and security personnel.

Key Responsibilities

• Manage control room staff and daily operations
• Handle client queries and service requests professionally
• Arrange and deploy security officers based on client requirements
• Prepare and manage staff rotas / schedules
• Monitor attendance, lateness, shift cover, and absences
• Maintain Excel sheets, reports, and operational records
• Liaise with UK management regarding staffing and incidents
• Ensure high service standards and quick response times
• Train and supervise control room employees
• Understand UK security industry expectations and client standards

Work Location: H-13 Isla...